Every time I try to print a document to pdf Word stops responding. I have tried reinstalling Office and Adobe Acrobat and it did not revolve the problem. Describes how to diagnose print failures in Word, how to isolate the cause of the print failure, how to resolve the issue.
 
 

– Microsoft Word Not Responding? 8 Ways To Fix It

 

I’m having quite an issue with Word not responding after the first print batch. It will say word is preparing to background print the document and then Word does not respond.

It was working fine until lately this was with updates in build I have uninstalled both MS office and my printer software and reinstalled it, making sure that I had the latest driver from the HP website.

I updated MS office thinking that might be the issue, but to no avail. Print wizard an HP support tool says that the spooler is affected. When I run it, it frees up Word so it can resume printing only one document, before not responding.

I thought maybe that build would fix this issue, but the problem remains. I feel that this is definitely a Windows problem. Does anyone have any ideas? Remember, it worked in the early stages of Interestingly printing from my Win7 Notebook to the same printer with the same Word doesn’t create this issue. Was this reply helpful? Yes No. Sorry this didn’t help. I can feel your pain. That is an extremely annoying problem.

After waiting for two a week without a reply, I decided to surf the web to find the answer. This problem is not uncommon. It appears to stem from a driver issue between HP and Windows I found out that disabling ‘Printer Status Notifications’ seemed to do the trick. I also searched the web before posting here, but I guess I didn’t use the right keywords, only found this thread describing my exact issue.

Anyway, thank you a lot for your super quick reply, you solved my problem! Everything working flawlessly now, as it should. Threats include any threat of suicide, violence, or harm to another. Any content of an adult theme or inappropriate to a community web site. Any image, link, or discussion of nudity.

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Hello everyone, I’m having quite an issue with Word not responding after the first print batch. Please help. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question 6. Report abuse. Details required :. Cancel Submit. Anyone can help out? Thx a lot Eric Heinen. Thanks for your feedback.

How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to EricHeinen’s post on October 24, Hi Eric, I can feel your pain. This fixed my problem with my HP printer. I hope this helps. This site in other languages x.

 

– Word is not responding – causes and troubleshooting methods – IONOS

 

On the General tab, click Print Test Page. If you cannot print a test page, or if you cannot print in several or all Windows-based programs, you have a printer driver problem, a Windows problem, a hardware problem, or a connectivity problem. If the problem is limited to a particular font, a damaged font file may be the cause. For more information about how to test and reinstall fonts, see How to install or remove a font in Windows.

If you can print without problems in all programs except Word, go to “Step 3: Test printing with different printer drivers” below You may be able to use Windows printing help and troubleshooters to resolve the printing problem:. In Windows 8 and Windows 7: Run the printing troubleshooting wizard by clicking Start , type “printing”, and then select Find and fix printing problems.

If Word is the only program on your computer that cannot print, you may think that Word is the cause of the problem. Be aware that Word is a very printer-intensive program. Therefore, a minor problem with the printer driver affects Word before it affects other programs. To determine whether the printer driver is the cause of the problem, you can test different drivers.

If the Word printing problem occurs only when you print documents that use a certain font or a certain kind of graphics image, try to print to another printer. If no other printer is available, contact the manufacturer to determine whether there is an updated version of the driver or a different driver that works with your printer model. See the “References” section for information about how to contact a third-party vendor.

If the Word printing problem occurs even when you print documents that are made up only of text, you can use a generic, text-only printer driver to test printing from Word.

To do this, follow these steps for your version of Windows. Take one of the following actions, as appropriate for your situation. On the first screen of the Add Printer Wizard, click Add a local printer. Change the drop-down option to File: Print to file , and then click Next.

In the Manufacturers list, click Generic , and then click Next. Leave the default printer name, click Next , and then click Finish. When the driver installation is complete, open a document in Word, and follow the steps that pertain to your version of Word:. For Word Click the printer dropdown menu, and then click Print. Change the location to My Documents , and then name the file “Test. Click Local printer attached to this computer , and ensure that there is no check in the Automatically detect and install my Plug and Play printer box.

Click Yes when you are prompted on whether Windows will use the printer as the default, and then click Next. Click No when you are prompted to print a test page, and then click Finish. Click Local printer , and then click Next. In the Manufacturers list, click Generic. Click Do not share this printer , and then click Next.

When the driver installation is complete, open a document in Word, and then click Print. If you receive an error message in Word when you print files that contain only text but do not receive the error message when you print with the generic, text-only printer driver, your printer driver may be damaged. In this case, contact the manufacturer for help in removing the printer driver and installing an updated version.

If the printing problem occurs with a different printer driver, go to “Step 4: Test the Word program files and settings” below. After you verify that the printing problem is not limited to a particular document or to a particular printer driver, and that the problem is limited to the Word program, test the Word program by starting by using only the default settings.

For more information about how to start by using the default settings, see How to troubleshoot problems that occur when you start or use Word. If the printing problem continues to occur, run Detect and Repair to reinstall the missing or damaged program files.

In Windows 7 or Windows Vista: click Start , and then type “add or remove”. Click the Microsoft Office button, and then click Word Options. If the printing problem continues to occur after you repair the Word installation or the Office installation, then troubleshoot printing problems in the Windows operating system.

To look for device drivers or memory-resident programs that might be interfering with the Word print function, start Windows in safe mode, and then test printing to a file in Word.

Click Start , then click the arrow next to the Lock button, and then click Restart. Press and hold the F8 key as your computer restarts. If the Windows logo appears, you must try to restart your computer. To do this, wait until the Windows logon prompt appears, and then shut down and restart your computer.

NOTE: You must be logged on as an administrator or as a member of the Administrators group to finish this procedure. If your computer is connected to a network, network policy settings may also prevent you from completing this procedure.

For more information about how to use the System Restore utility to restore the computer to an earlier state, see Backup and Restore in Windows On the General tab, click Selective Startup , and then uncheck all of the check boxes.

INI box. Click OK , and then click Restart to restart your computer. For more information about how to perform a clean restart in Windows XP, see How to configure Windows XP to start in a “clean boot” state.

In the Print popup window, check the Print to file check box, and then click OK. When the Print to file popup window appears, click My Documents for the location of the file, and then type “Test. Need more help? Expand your skills. Get new features first. Was this information helpful? Yes No. Before you reinstall drivers or software, test whether Word can print.

To do this, follow these steps for your version of Word. If the document prints successfully, change to a different font, or insert clip art, a table, or a drawing object.

The success or failure of these tests shows whether Word can print generally. These tests may also give you clues about certain fonts or graphics that Word cannot print. If you don’t receive errors in the test document but still cannot print the original document, the file may be corrupted.

For more information about how to troubleshoot corrupted Word files, see How to troubleshoot damaged documents in Word. If Word cannot print at all, or if Word cannot print a certain font or a specific type of graphic, go to the next step. The scope of the printing problem may reveal its cause.

For example, some printing problems affect only Word, whereas other printing problems affect several of or all Windows-based programs. If Step 1 indicated that the print problem involves only certain fonts or certain graphics images, try to reproduce this problem in WordPad. To do this, apply the same font, or insert the same kind of graphics image. To select a different font in WordPad, use the same method that you use in Word.

If you still cannot print from WordPad, test the print functions from either your web browser, or your other Office programs. Select Start , point to Settings , and then select Printers.

If you can’t print a test page, or if you cannot print in several or all Windows-based programs, the problem might be related to a printer driver, hardware, the operating system, or internet connectivity. If the problem is limited to a particular font, a corrupted font file may be the cause.

For more information about how to test and reinstall fonts, see How to install or remove a font in Windows. You might be able to use Windows printing help and troubleshooters to resolve the printing problem:.

Type printer problems , and then select Find and fix problems with printing. If Word is the only program on your computer that cannot print, be aware that Word is a very printer-intensive program. Therefore, a minor problem in the printer driver tends to affect Word before it affects other programs.

To determine whether the printer driver is the cause of the problem, you can test different drivers. If the Word printing problem occurs only when you print documents that use a certain font or a specific type of graphics image, try to print to another printer. If no other printer is available, contact the manufacturer to determine whether there is an updated version of the driver or a different driver for your printer model. If the Word printing problem occurs even when you print documents that contain only text, you can use a generic, text-only printer driver to test printing from Word.

To do this, follow these steps for your version of Windows. On some versions of Windows, these steps may require access to the Windows installation CD-ROM or access to a network drive that contains the Windows installation files. Make sure that the Use an existing port check box is selected, change the dropdown option to File: Print to file , and then select Next.

In the Manufacturers list, select Generic , and then select Next. Leave the default printer name, select Next , and then select Finish. When the driver installation is complete, open a document in Word, and then do the following, as appropriate for your situation:. If you receive an error message in Word when you print files that contain only text, but you do not receive the error message when you print by using the generic, text-only printer driver, your printer driver might be corrupted.

If this is the case, contact the manufacturer for help with removing the printer driver and install an updated version. After you verify that the printing problem is not limited to a particular document or to a particular printer driver, and that the problem is limited to the Word program, test the Word program by using resetting the user options.